Terms of Service

By clicking "Create My Account" or otherwise accessing the Platform as a Business, you agree to be bound by these Terms, the User Agreement, the Fee Agreement, and Appendix 1 — Mezi Scout Managed Service Agreement (together, the "Terms of Service").

If you are accepting these Terms of Service on behalf of a business or legal entity, you represent that you have the authority to bind that entity to these Terms.

You affirm that you are legally capable of entering into binding contracts and are aged 18 or older. MezAgent Limited reserves the right to modify these Terms at any time. Continued use of the Platform after such changes constitutes your acceptance of the updated Terms.

Any business may open a Business account on mezagent.com and select the Plan appropriate to its requirements.

Every new Business account is subject to a compliance review before it is fully activated. While the review is in progress, the Business may open its account, complete onboarding and set up its profile, but it will not have access to Platform outreach. Outreach on the Email and LinkedIn channels included in the Business's chosen Plan may proceed during the review. The Service Provider will complete the review as promptly as reasonably possible and will notify the Business of the outcome. The Service Provider may decline or discontinue any Business application if the review is not satisfied, in accordance with clause 8 of this Part A.

Platform outreach is activated only once the compliance review has been successfully completed. The Business agrees to provide the information and documents reasonably requested for the review.

You agree to provide true, accurate, current, and complete information during registration. The Service Provider may suspend or terminate your account if it has reason to believe you have provided false, misleading, or incomplete information.

Business access to the Platform is on a Plan basis. The Plans are Pay as you go, Launch, Scale, Dominate and Partner (each a "Plan"), as described in Part C. Each subscription Plan (Launch, Scale, Dominate and Partner) is subject to a minimum contract term of three (3) months from the date of account activation. The minimum term is non-cancellable. Businesses are liable for all fees due for the full minimum term regardless of whether they continue to use the Platform.

After the minimum term, a subscription Plan continues on a rolling monthly basis until either party gives [thirty (30)] days' written notice of cancellation, unless the Business has chosen a twelve-month contract under Part C.

The Pay as you go Plan has no minimum term and may be cancelled at any time. Cancellation takes effect at the end of the current monthly billing period, and the fees for that period are not refunded. Fees for Qualified Conversions recorded before cancellation remain payable.

All fees are non-refundable unless otherwise required by applicable law, stated in clause 8 of this Part A (termination by the Service Provider within two weeks of account opening), or expressly stated in a written amendment signed by both parties.

The Platform is a venue that facilitates connections between Businesses and Professionals. The Service Provider does not participate in or control the contracting, performance, or quality of services offered by Professionals or Businesses.

The Service Provider makes no warranties or guarantees regarding the success or outcome of any interaction, introduction, or contract between Users unless expressly stated in these Terms of Service (including the guarantee in Part C, where it applies) or in a separate written amendment signed by both parties. The use of the Platform does not and will not create an employment, agency, or joint venture relationship between the Service Provider and any User.

You agree to comply with all applicable local, national, and international laws in your use of the Platform. Those who access or use the Platform from outside the United Kingdom do so at their own risk and are entirely responsible for compliance with all applicable laws and regulations in their jurisdiction.

All content, features, and functionality on the Platform are the exclusive property of MezAgent Limited or its licensors and are protected by applicable intellectual property laws.

The Service Provider grants Businesses a limited, non-exclusive, non-transferable licence to access and use the Platform strictly for the purposes outlined in these Terms. Businesses are permitted to use the MezAgent logo solely to indicate their participation on the Platform. Any other commercial use of MezAgent trademarks requires prior written consent from MezAgent Limited.

The Service Provider may suspend or terminate a Business account at any time if the Business breaches the Terms of Service. Except in cases of serious or repeated violations, the Service Provider will provide written notice and a period of seven (7) days to remedy the breach before suspension or termination.

Termination by the Business during the minimum contract term of a subscription Plan does not relieve the Business of its obligation to pay all fees due for the remainder of the minimum term. Upon termination, the Business's access to the Platform will cease immediately. Any data retained by the Service Provider will be handled in accordance with the Privacy Policy.

The Service Provider may terminate a Business account and the services at any time, including as a result of the compliance review, in accordance with this clause. If the Service Provider terminates the services, or the Business's account, for any reason within two (2) weeks after the date the Business's account was opened, the Service Provider will refund the membership fee paid by the Business for the Plan. Fees for Qualified Conversions are not part of this refund. Any other fees remain subject to the Terms of Service.

The Service Provider and its affiliates make no representation or warranty, express or implied, about the Services, including that the Services will be uninterrupted or error-free, and provide the Services on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Service Provider disclaims any implied or statutory warranty, including any implied warranty of title, accuracy of data, non-infringement, merchantability, or fitness for a particular purpose.

Businesses acknowledge and agree that the Service Provider: (a) is not responsible for ensuring the accuracy or legality of any user content; (b) is not responsible for the offering, performance, or procurement of Professional services; and (c) does not make any representations about or guarantee any particular User's offered products or services.

To the fullest extent permitted by applicable law, the Service Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with use of the Platform. The Service Provider's total liability to the Business for any claims arising under these Terms shall not exceed the total fees paid by the Business in the twelve (12) months preceding the claim. This provision does not apply to claims arising from or related to the Mezi Scout service, which are governed by clause 9 of Appendix 1.

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of London.

Businesses agree to conduct themselves professionally at all times when using the Platform and when interacting with Professionals, other Businesses, and clients. Businesses represent and warrant that they hold all licences, registrations, and regulatory approvals required by applicable law to operate their business and offer the products or services listed on the Platform.

When a Professional submits an introduction to a Business through the Platform, the Business agrees to respond in good faith and in a timely manner. The terms of any referral fee or commission are agreed directly between the Business and the Professional. The Service Provider is not a party to any referral fee arrangement.

MezAgent Limited takes zero commission on any referral, introduction, or transaction between a Professional and a Business facilitated through the Platform. All referral fees are paid directly between the Professional and the Business. This does not affect the fees payable by the Business to MezAgent Limited under Part C. Those fees are service fees (including any per-Qualified-Conversion fee) and are not a commission on the value of any deal.

Businesses must not circumvent the Platform's introduction tracking system or attempt to engage with Professionals outside the Platform in a manner that deprives a Professional of a referral fee they are legitimately owed.

All Plans include access to Mezi Inhouse AI, which enables Businesses to connect with and manage relationships with Professionals already registered on the Platform. Mezi Inhouse AI is provided as part of the Plan. The Service Provider does not guarantee specific outcomes from its use. [Confirm that Pay as you go includes Mezi Inhouse AI.]

Each Plan includes the number of Mezi Scout outreach personas stated in Part C. A persona is a dedicated outreach identity on one channel (Platform, Email or LinkedIn), managed by MezAgent Limited on the Business's behalf. Where the Plan allows, additional personas may be added at the rate in Part C. The full terms of the service are in Appendix 1.

A "Qualified Conversion" occurs when, as a result of outreach by a persona on behalf of the Business, a Prospect (a) books a call or meeting with the Business by telephone or video call (including Google Meet), or (b) provides a telephone number or email address so that the Business can contact them. [The Prospect must match the target audience approved by the Business.]

A Qualified Conversion is recorded when the booking is made or the contact details are provided, whether or not the call later takes place. If a booked call does not take place, the Service Provider's systems will try to rearrange it, and no further Qualified Conversion fee is charged for the same Prospect [within 90 days].

Qualified Conversions are recorded in MeziBook and in the Platform's records, which are conclusive evidence unless shown to be wrong. A Business may dispute a Qualified Conversion in writing [within 7 days] of the monthly statement, on the grounds that it is a duplicate, is outside the approved target audience, or does not meet the definition above. The Service Provider will review each dispute in good faith and credit any conversion found to be invalid.

MeziBook is the Service Provider's calendar and booking tool and is provided free of charge to all Businesses. [Optional: Businesses must not avoid or reduce Qualified Conversion fees by diverting Prospects away from MeziBook or the Platform's records.]

LinkedIn visibility. Where included in the Business's Plan under Part C, the Service Provider will like and comment on the Business's LinkedIn posts through its own accounts and will tell its audience about the Business's brand and services (co-brand). These services are included at no extra charge, are provided on a reasonable-endeavours basis, and do not guarantee any level of reach or engagement.

Optional services. The Service Provider may offer the following under a separate written order, quoted separately: LinkedIn personal brand, corporate page, profile settings, mapping and posting; website design, build and maintenance; and paid advertising management. Each is governed by its order. Advertising spend and third-party costs are paid by the Business.

The Service Provider processes personal data in accordance with its Privacy Policy, available at mezagent.com. By registering as a Business, you consent to the processing of personal data as described in the Privacy Policy.

The Service Provider reserves the right to modify, update, or discontinue any features of the Platform at any time. The Service Provider will endeavour to provide at least thirty (30) days' written notice of any material changes that materially affect Business access or core functionality.

These Terms of Service (comprising Part A — Terms of Use, Part B — User Agreement, Part C — Fee Agreement, and Appendix 1 — Mezi Scout Managed Service Agreement) constitute the entire agreement between the Business and the Service Provider and supersede all prior agreements, understandings, or representations relating to the Business's use of the Platform.

Any amendment to these Terms must be agreed in writing and signed by both parties. Where an amendment is agreed — including any service level commitment, guarantee, Co-Brand Alliance arrangement, or pricing variation — it shall take effect as a separate written amendment to this Agreement.

This Appendix forms part of the MezAgent Business Terms of Service and governs the Mezi Scout managed outreach service.

Mezi Scout is a fully managed, external outreach service provided by MezAgent Limited for Business members. It is entirely separate from the Platform's Mezi Inhouse AI feature.

Mezi Scout operates by creating and managing dedicated outreach personas — Platform, LinkedIn or email outreach personas — that proactively identify and contact, on behalf of the Business, ideal Prospect profiles agreed with the Business during the onboarding session. The Business is not required to take any action beyond the initial onboarding process.

LinkedIn Scout Persona: LinkedIn Scout Persona — A dedicated LinkedIn persona is created, managed, and monitored by MezAgent Limited. Daily targeted outreach is conducted to Professional profiles matching the Business's defined ICP. Performance monitoring is included.

Email Outreach Persona: Email Outreach Persona — A parallel managed email outreach service targeting the same ICP. Outreach sequences are built, managed, and optimised by MezAgent Limited.

Platform Persona: A persona operating within the MezAgent Platform that connects the Business with verified Professionals already registered on the Platform. [Confirm wording.]

The channels and the number of personas available depend on the Business's Plan, as set out in Part C.

Upon activating a Plan that includes personas, the Business will undertake a structured onboarding process with the MezAgent team, including ICP definition, persona creation, and message sequence development. The onboarding process typically takes seven to fourteen (7–14) days from the date of activation. Outreach activity commences upon completion of onboarding.

Payment of the first month's fee is due before the onboarding process begins.

Persona outreach is included in the Plan fee up to the persona limit. Fees for Qualified Conversions (Pay as you go) and extra personas are billed monthly in arrears, in Euros (EUR), as set out in Part C. Mezi Scout fees are never discounted and no annual discount applies.

MezAgent Limited will use reasonable endeavours to deliver the Mezi Scout service in a professional and timely manner. The Service Provider will provide the Business with regular performance reports detailing outreach activity, response rates, and meetings booked.

Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Service Provider disclaims any implied or statutory warranty regarding specific outcomes. Any service level commitment or guarantee — including minimum numbers of qualified conversations — must be agreed separately in a written amendment signed by both parties, which will form part of this Agreement, other than the First Qualified Introduction Guarantee in Part C where it applies.

Mezi Scout personas included in a Plan end when the Plan ends. Extra personas may be removed on thirty (30) days' written notice to the Service Provider, effective at the end of the notice period; fees are payable for the full notice period and are non-refundable. A Pay as you go outbound persona may be cancelled at the end of any billing month.

The Service Provider may terminate the provision of Mezi Scout services by giving written notice to the Business. Where termination occurs within two (2) weeks after the account opening date, clause 8 of Part A applies; in other cases the Service Provider will refund the unused portion of fees paid for the remaining notice period.

MezAgent Limited will maintain the confidentiality of all Business information provided for the purposes of the Mezi Scout service, including ICP definitions, messaging strategies, and any proprietary business information.

The Business acknowledges that the outreach personas created by MezAgent Limited for the Mezi Scout service are the property of MezAgent Limited and will not be transferred to the Business upon cancellation.

The Business agrees not to instruct the Service Provider to conduct outreach in any manner that would violate applicable laws or third-party platform terms, including LinkedIn's terms of service and applicable data protection laws. The Business warrants that its ICP definition and target markets do not include contacts in jurisdictions subject to trade or economic sanctions.

The Service Provider's liability in connection with the Mezi Scout service is limited to the fees paid by the Business under its Plan in the [three (3)] months preceding any claim. The Service Provider is not liable for any indirect, consequential, or reputational damages arising from Mezi Scout outreach activity.

By signing below, [BUSINESS FULL LEGAL NAME] acknowledges that they have read, understood, and agree to be bound by the MezAgent Business Terms of Service (including all Parts and Appendices set out above), effective from the Contract Start date specified in the Business Details section of this Agreement.

For and on behalf of MezAgent Limited

For and on behalf of [Business Full Legal Name]

Authorised signatory: Name: Stan Sheyko. Title: Co-Founder and CEO. Company: MezAgent Limited.

Signature: ___________________________

Date: ___________________________

Authorised signatory: Name: ___________________________. Title: ___________________________. Company: ___________________________.

Signature: ___________________________

Date: ___________________________

Welcome to MezAgent Platform ("Platform"). These Terms of Use ("Terms") contain important information about your legal rights, remedies, and obligations related to the use of Services, and is a legally binding agreement between you ("You" or "User") and MezAgent Limited ("Service Provider", "we", or "us").

Please read these Terms carefully. If You want to use any of our Services You must first read and agree to these Terms and all of the documents which comprise the Terms of Service. If You do not understand or agree to these Terms, do not proceed with Account creation.

All capitalised terms have a special meaning as defined in the User Agreement and throughout the Terms of Service.

You understand that by using the Services and by clicking accept when prompted on the Platform, You agree to be bound by all agreements which constitute the Service Provider's Terms of Service, including these Terms, the User Agreement, Fee Agreement, Privacy Policy, and Cookie Policy, and such other documents published by the Service Provider on mezagent.com.

By accessing or using the Platform, You affirm that You are legally capable of entering into binding contracts and that You accept these Terms in full. The Service Provider reserves the right to modify these Terms at any time. Continued use of the Platform after such changes constitutes your acceptance of the updated Terms.

Users must register on mezagent.com as either a Professional or a Business to access the Platform. Registration is open to any individual or organisation that meets the requirements of these Terms. All new accounts are subject to a compliance review by the Service Provider before they are fully activated, and the Service Provider may decline an application, or suspend or close an account, if the review is not satisfied.

All Users must be aged 18 or older. You agree to provide true, accurate, current, and complete information during registration and to keep it up to date. The Service Provider may suspend or terminate your account if it has reason to believe You have provided false, misleading, or incomplete information. You confirm that You are registering and using the Platform for business or professional purposes and not as a consumer.

You are solely responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

Professional accounts on MezAgent are free. Professionals may optionally purchase paid add-ons as described in the Fee Agreement. All paid add-ons are billed monthly in Euros (EUR).

Paid add-on subscriptions automatically renew at the end of each monthly term. By activating a paid add-on, You expressly agree to automatic monthly renewal and agree to be billed accordingly unless You cancel before the renewal date. To cancel a paid add-on, You must do so at least 24 hours before the next renewal date. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused portions of a billing period.

Fees paid for paid add-ons are non-refundable, except where a refund is required by applicable law, or where the Service Provider has agreed in writing to a refund. Nothing in these Terms affects any statutory rights that cannot be excluded.

The Platform is a venue that facilitates connections between Businesses and Professionals. The Platform and Service Provider facilitate but do not participate in or control the contracting, performance, or quality of services offered by Professionals or Businesses.

The Platform and Service Provider do not guarantee the success or outcome of any interaction or contract between Users, including any introduction, referral, conversion, deal or income. Business accounts may be subject to service commitments under the Business Terms of Service; those commitments apply only to Businesses and do not form part of these Terms or create any commitment to Professionals.

You agree to comply with all applicable local, national, and international laws in your use of the Platform.

Professionals use the Platform as independent professionals or businesses. Nothing in these Terms creates an employment, partnership, joint venture, agency or franchise relationship between You and MezAgent Limited, and You have no authority to bind MezAgent Limited or to act in its name.

MezAgent Limited takes zero commission on any referral, introduction, or transaction between a Professional and a Business facilitated through the Platform. Any referral fee or commission is agreed directly between the Professional and the Business and paid directly between them. MezAgent Limited is not a party to, and is not responsible for, any such arrangement, including its negotiation, performance, enforcement or payment.

You are solely responsible for your own taxes, licences, authorisations and professional obligations in connection with any referral fee or other income You receive. MezAgent Limited does not give legal, tax, financial or investment advice, and nothing on the Platform is a promise or estimate of income or results.

If You hold or are required to hold any regulatory authorisation, You must follow the rules that apply to You, including any rules on referral payments, conflicts of interest and disclosure to clients.

All content, features, and functionality on the Platform — including but not limited to text, graphics, logos, software, and design — are the exclusive property of MezAgent Limited or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

The Service Provider grants Users a limited, non-exclusive, non-transferable licence to access and use the Platform strictly for the purposes outlined in these Terms. This licence does not grant any rights to use the Platform's intellectual property for any commercial purposes without prior written consent from the Service Provider.

The Platform's logos, names, and other related marks are trademarks or registered trademarks of MezAgent Limited. You are not permitted to use these trademarks without our express written permission.

The Service Provider processes personal data in accordance with its Privacy Policy and Cookie Policy. When You submit, share or receive personal data about other people through the Platform, You must do so lawfully, fairly and only for the purpose of the introduction concerned, and You must comply with the data protection and electronic-marketing laws that apply to You.

You must keep confidential any non-public information about a Business, a prospect or another User that You receive through the Platform, and use it only for the purpose for which it was shared. This does not apply to information that is public, that You already knew lawfully, or that You are required by law to disclose.

We reserve the right to suspend or terminate any Account for violation of these Terms or where required by law, or following the compliance review. Except in cases of serious or repeated violations, or where immediate action is required to protect the Platform, other Users, or the Service Provider's legal position, we will provide written notice of any violation and a period of seven (7) days to remedy the breach before suspending or terminating the Account.

You may terminate your Account at any time by contacting support@mezagent.com, and You should cancel any paid add-on before doing so. Upon termination, your right to use the Platform ceases immediately. Termination does not affect any referral fee arrangement already agreed directly between You and a Business, which continues to be governed by that arrangement. All confidentiality obligations, intellectual property provisions, and any other provisions that by their nature are intended to survive, survive termination.

The Platform is provided on an "as is" and "as available" basis without any representations or warranties, express or implied. The Service Provider makes no warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

To the maximum extent permitted by applicable law, MezAgent Limited shall not be liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, income, referral fees, business, or opportunity arising from your use of the Platform or Services. Subject to the following paragraph, the total liability of MezAgent Limited to You arising under or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, is limited to the total fees You paid to MezAgent Limited in the twelve (12) months before the event giving rise to the claim. If no fees are paid during twelve (12) months before the event giving rise to the claim the total liability of MezAgent Limited shall not exceed €100.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without affecting any mandatory rights You may have under the law of the country in which You live.

The Service Provider may modify these Terms by posting the revised Terms on the Platform. We will give reasonable advance notice of material changes, by email or notice on the Platform, and at least thirty (30) days' notice of any increase in the fees for a paid add-on. Continued use of the Platform after the effective date of a modification constitutes acceptance of the updated Terms; if You do not accept it, You may close your Account before that date.

Entire agreement. The Terms of Service are the entire agreement between You and MezAgent Limited about the Platform and replace any earlier understanding about it.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the rest of these Terms continues in effect.

No waiver. A failure or delay by MezAgent Limited to enforce any right is not a waiver of that right.

Assignment. You may not transfer your rights or obligations under these Terms without our written consent. MezAgent Limited may transfer its rights and obligations to a successor to its business, and will notify You where required.

Third parties. A person who is not a party to these Terms has no right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

Notices and contact. Notices to MezAgent Limited should be sent to support@mezagent.com. Privacy queries should be sent to privacy@mezagent.com. Complaints will be handled promptly, and You may also raise a concern with a regulator where this applies.